At NexVibe, customer satisfaction is a top priority. If you are not satisfied with our product, you can proceed with return and refund options. Our return and refund policy outlines certain terms and conditions that you need to follow.
For returns, the product must be unopened and unused and in its original packaging. We do not accept returns without a proof of purchase ( it could be a receipt or order confirmation ).
The items are expected to return within 7 days from the date of delivery. Also, we will not accept perishable goods, customized products, and personal care items.
Return process
Contact our customer support to initiate a return request. Once approved, you will receive return instructions. Make sure that the product is packed safely to avoid further damage.
Refund
- After inspecting the product, we will proceed with the refund process. Processing time of refund may take 7 days.
- Shipping amount cannot be refunded.
- The refund amount will be credited to the same method used for product purchase.
- Non-refundable products include perishable items and personal care products.
Exchanges
We offer replacements for damaged products. If you want an exchange, contact us within 5 days.
For any damage caused, send us the picture of the product for verification. We are responsible for offering an exchange or refund for defective items.
For any queries related to the return/refund policy, contact us at [email protected]